Refund policy

Return & Refund Policy

Store Name: VYBE Tech

At VYBE Tech, we are committed to providing high-quality electronics and technology products. This Return & Refund Policy explains your rights and our procedures for returns, refunds, repairs, and exchanges.

1. 30-Day Return Policy

Customers may request a return, exchange, or refund within 30 days of delivery under the following conditions:

  • The product is defective or damaged
  • The incorrect item was supplied
  • The product is not as described
  • The item is unused and in its original packaging
  • The return meets the conditions outlined in this policy

Proof of purchase is required for all returns.

2. Defective or Faulty Products

If a product is found to be defective or faulty within 30 days of delivery, VYBE Tech may offer one of the following remedies:

  • Repair
  • Replacement
  • Refund

Products will be inspected and tested before a refund or replacement is approved.

The following will not qualify for refunds or replacements:

  • liquid damage,
  • physical damage,
  • electrical surge damage,
  • misuse or negligence,
  • unauthorized repairs or modifications.

3. Non-Returnable Items

The following items are non-returnable unless defective:

  • Software licenses and digital downloads
  • Opened consumable products
  • Opened earphones/headphones due to hygiene reasons
  • Custom-built or special-order products
  • Clearance or final-sale items
  • Gift cards and vouchers

4. Warranty Claims

Certain products sold by VYBE Tech include manufacturer warranties beyond the standard return period.

Warranty claims may require:

  • proof of purchase,
  • serial numbers,
  • original packaging,
  • and all included accessories.

Warranty coverage varies depending on the manufacturer and product.

5. Refund Processing

Approved refunds will be processed to the original payment method where possible.

Please allow:

  • 5–10 business days for refunds to reflect,
  • additional processing time depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to an error by VYBE Tech or a defective product.

6. Return Procedure

To request a return:

  1. Contact VYBE Tech at [Support Email]
  2. Include:
    • your order number,
    • proof of purchase,
    • product details,
    • and photos/videos if applicable.
  3. Wait for return approval instructions before sending the item back.

Unauthorized returns may not be accepted.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly supplied.
  • We recommend using a tracked courier service.
  • VYBE Tech is not responsible for lost or damaged return parcels.